Key benefits of a Clintel CareRight software installation:
  • simple to learn and use – care staff pick it up easily
  • measures resident outcomes and various clinical indicators through variance reporting & benchmarking
  • 24/7 maintenance and support
  • supports accreditation standards
  • monthly training sessions for various levels of users
  • optimize work flow through an efficient set of clinical notes
  • predicted text / templates to save time
  • ACFI scoring and funding summary
  • links to policies and procedures improve staff compliance and knowledge
  • improved clinical and business decision making
  • clinical report summaries
  • flexible tools which can be adapted by organisations
  • corporate monitoring capability through high levels of access to key corporate users
 
Source: Mike Swinson, IT:informer, Profile of a Successful Software Implementation:Profile of a Successful Software ImplementationThe Padman Healthcare and Clintel StoryPadman Healthcare is the largest private operator of Commonwealth Funded Aged Care Facilities in South Australia and operates at the upper end of the market.As Viv Padman says, ‘we strive for excellence in standards of care and have the distinction of achieving ‘100% compliance’ at all of our facilities in the Aged Care Accreditation process.’The business currently employs over 1000 staff. Part of that claim to excellence is now in being a market leader in software implementation.The company’s website is well worth a visit, as it describes the operation in the following terms: ‘All our facilities are fully accredited and promote continuous improvement in quality services. Our sites are results of the work of leading architects with input from our residents, staff, future consumers and our years of experience. Our facilities offer the highest level of comfort, service and care.’Prior to the purchase of the Clintel software, Padman’s like many other operators in aged care was a paper based system. It was a labour intensive process and no-one really knew if the business was receiving all the income it was entitled to. No business is sustainable under a system like that.Viv Padman says his people researched a number of software options and finally settled on Clintel CareRight. ‘Padman considered a number of suppliers including iCare, AutumnCare and others,’ said Nick.Vid Padman said, ‘we realised we had to install a clinical system to ensure accreditation and to ensure we maximised our income. They offered to configure their program around our needs and that was critical for us.’This is echoed by Nick Cuthbertson from HealthSolve. ‘Even though Padman’s were paper based, they had a very well-run work process, good documentation. Their people were familiar with it, and had clearly put a lot of work and thought into their overall management systems. I could see this was really well run tight ship, even though it was paper based.’So Nick said his people realised very early on that ‘It was important for Padman’s that we could incorporate all their critical forms and templates into our software system, which is what we did.’Nick said ‘We used their care plan, we put well over 100 documents and forms that Padman’s had in their paper based system and mirrored them in our system. Their staff found the new IT system so easy to use.’Prue Mounsey the Operations Manager from Padman’s said, ‘The Clintel software system ensured staff in Head Office were across all activities at each site, allowing them able to compare sites, to compare claims, to compare care, all of this and more is available at the click of the mouse.’Padman’s say that the Clintel software gives them a bird’s eye view of the business, it enables them to identify problems early on, identify training needs and changes to care practices.Viv Padman said, ‘One of the strengths of the implementation process was that we were having weekly meetings with the Clintel people and our senior people. So every week, step by step we would plan the implementation. We would accelerate or pull back at each site depending on how the technology was being accepted and used. I think this fact made a huge difference to a successful outcome.’One of the reasons why we chose, HealthSolve’ says Viv Padman was ‘their willingness to work regularly with us, this gave us the confidence that the implementation would progress effectively. One of the key benefits was the powerful report generator enabling the Padman team to create a wide range of standard and adhoc reports, Corporate Managers can audit each site and compare one to another and to keep very close tabs on almost every aspect of the business, with less time, less labour!’Prue Mounsey, Padmans Operations Manager lists some of the benefits of the Clintel software installation :-
  • links to policies and procedures to improve staff compliance and knowledge

  • optimize work flow through an efficient set of clinical notes

  • improved clinical and business decision making

  • flexible tools which can be adapted by Padman’s

  • simple to learn and use – care staff pick it up easily

  • 24/7 maintenance and support

  • monthly training sessions for various levels of users

  • ACFI scoring and funding summary

  • clinical report summaries

  • corporate monitoring capability through high levels of access to key corporate users

  • measures resident outcomes and various clinical indicators through

  • variance reporting & benchmarking

  • supports accreditation standards

  • predicted text / templates to save time

 
 
Prue Mounsey
Padman HealthCare