We have run “The Specialist” at our Day Hospital since 1993 and have seen it evolve over many years. It is a reliable, hardy program that is user friendly, even for people not familiar with computer concepts. With Clintel taking over the running of the Specialist, any teething problems have been responded to by the experienced support staff. The support staff are easy to contact and easy to understand and the reporting of faults is a reliable professional process. Our hospital particularly likes the personal approach from Clintel – any ideas to improve the system to better suit the needs of it’s users are well received and implemented if appropriate. It is one of very few clinical programs that effectively manages the requirements of a Day Hospital environment. I have no hesitation in recommending the Specialist to other surgeries.